FRIDAY, DECEMBER 15, 2017
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Acquire the skills you need to recruit, manage, and supervise in today's changing workplace. Attain credits and certificates towards professional accreditation and recognition that will help you grow and thrive in your career. Discover the latest legal tools and best practices that will equip you to manage effectively. Maximize your training dollars and learn at your own pace through our cost-effective multi-media CD-ROM, text-based CD-ROM and online options.


Accreditation Programs
Professional Recruiter
Professional Manager
Professional Trainer

Professional Associations
For Recruiters
For Managers
For Trainers
For Assessors

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The Program

Excel in customer service
Develop a culture where the customer is king
To some organizations, customer service means providing the customer with whatever it takes to satisfy their requests immediately. However, without a uniform process, this approach is usually very costly to the organization. Employees tend to respond in a "reactionary" manner and incur higher operational costs to provide even an acceptable level of customer service . Customers tend to take advantage of this approach whenever possible and this is a prime example of "crisis management".

This management series consists of 6 individual skill courses designed to show your organization how to make your workplace operate more efficiently. Each of these 6 courses are certificate programs.



What You'll Learn


Identify the methods for establishing customer service goals

Find out about the 5 reasons to customize your customer service approach

Discover the 4 basic customer needs and how to meet them

Learn about the reasons for maintaining service excellence

Identify the habits of successful service providers

Acquire the skills to develop a customer complaint plan



How to Buy

These stand-alone programs are available Online at $175 plus GST/HST each or all six (6) programs for $795 plus GST/HST. All program material and exam are provided online.

NOTE: Access to program material online and time limit to complete the program: Ninety (90) days from date of purchase. Average time for completion: 20 to 24 hours total (all six courses), including writing the open book exam.

Media: Online
Whole Focus Program
Negotiating Series
Employee Relations
Problem Solving
Customer Relations
Control Absenteeism
Policy Development


Important Info:
Self Study Option
This self study options contains the complete program material including the exam. Once you complete the program, submit the exam responses typed in hard copy, note or bullet form to IPM to become eligible for completion certificate.

NOTE: All orders processed within 5 business days of receipt of payment with order form.

 


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