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![]() ![]() ![]() ![]() "I wish to state how impressed I am with the accreditation program. I cannot wait to impart this knowledge onto others as soon as possible. As Director of Client Services for a contact centre, training is always a critical element in the overall success of the agents and the team as a whole. " Richard D., Toronto IPM is a certified educational body registered with ESDC, Employment and Social Development Canada, and has offered nationally recognized management training and development programs since 1984. ![]() ![]() ![]() |
![]() April 2018 Edition ![]() ![]() Despite investing significant resources in an organization, it is not always possible to predict erratic behaviour, and that is why having ethical guidelines in place before incidents occur can be invaluable ... Click Here. ![]() ![]() As society becomes more acccepting of mental health issues, how is this going to look in the workplace for 2018 and beyond? ... Click Here. ![]() ![]() A recent global survey of Canadian professional women found that increasingly they have career development experiences and aspirations, but still face challenges... Click Here. ![]() ![]() A new RBC research paper, has revealed that 50% of Canadian jobs will be disru pted in the coming decade by automation, and that human skills are more valuable than ever... Click Here. |
![]() ![]() ![]() Registered Professional Trainer (RPT) Become accredited to assess the need for training, develop the material, deliver the content and evaluate the results. Click Here. Registered Professional Recruiter (RPR) Become registered to reduce recruitment costs, lower the risk of erroneous hiring decisions and avoid needless litigation. Click Here. Canadian Management Professional (CMP) Become recognized as a manager who can manage a workload, communicate more effectively and use resources wisely. Click Here. ![]() ![]() ![]() For Recruiters For Managers For Trainers For Assessors |